New approach to provider training is huge win
Our Provider Satisfaction Survey showed that one of our opportunity areas was around training and onboarding providers. This drove our commitment to not only improve our provider training content, but the delivery method, too. Curious to see what this training looks like? See the first training module here. All modules are located in the inFocus portal which providers access as a one-stop shop for all things EyeMed. This new focus on provider training is helping to create a better member experience, as providers are better prepared to serve them when they go to in-network offices to use their benefits.
Keep your eyes peeled. More provider training modules will be revealed throughout the year.