Se habla español: Spanish (and other languages) spoken here
Did you know that Spanish is the most common non-English language spoken in the United States?1 That’s why we’ve recently updated some of our member and provider tools to ensure we can serve our Spanish-speaking population. Telelanguage confirms that “with a large population of Spanish speakers in the United States, and globally, effective communication with limited-English proficient Spanish speakers is critically important in all major industries, such as business, healthcare, legal, government and education.”2
Helping members who don’t speak English
We recently upgraded some of our member tools to offer Spanish and other foreign language help:
- ID cards — On ID cards, there is now a language assistance section in Spanish, Chinese, Korean, Japanese and French that includes our customer service number and instructions on how to get help in these languages. Our customer care center offers language assistance in more than 200 languages.
- Enhanced Provider Search —The eyemed.com provider search function sees more traffic that any other site location. We beefed it up so members can now find a provider who speaks their language.
- Benefit summaries —Upon request, we can provide benefit summaries in Spanish, French, Mandarin Chinese, Korean and Japanese for open enrollment events.
- Eye Site on Wellness —Most eyesiteonwellness.com articles are translated into Spanish. See the full list here.
And that’s not all! We’ve also recently translated our Explanation of Benefits into Spanish and are now in the process of testing the output.
Making it easier for providers in Puerto Rico to do business with us
In our continued quest to better serve our providers, we listened to recent feedback that Puerto Rican providers would appreciate access to EyeMed tools in Spanish. So, we embarked on a journey to translate the provider portal—inFocus—into Spanish. That means we are undertaking the translation of about 20 pages and 200 articles and resources! We’re also translating communications into Spanish, as needed, including direct mail and other tools and resources. All providers in Puerto Rico will receive their newsletters in Spanish beginning in May. In addition, later this month, all inFocus users will be able to select a drop down for Spanish so they can read the entire site in their primary language.