Luxottica Remedy ticket requests phasing out

In preparation for the phase-out of Remedy and the launch of HelpDesk Advanced (HDA), starting November 4, the following functions will no longer be available in Remedy and must be made through the HDA:

  • All requests for the Global Business Shared Service team
  • Vendor Adds and Changes
  • Asset Master Data Record Adds and Changes
  • Capital Expense – Request for Authorization

The link to access HDA for Global Business Services is helpdeskGBS.luxottica.com. Use your network username and password to access this tool today. Starting March 31, 2020, HDA will be our exclusive tool for all requests globally. Note that tickets for IT, HR and Corporate Management Accounts are still in the Remedy system and communications will be sent out within the coming months regarding their move. Each ticket will each have a separate URL.

Questions? Click here to review the user manual.

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